IPCA Competency Model - International Portal competence assessment

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IPCA Competency Model

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The International portal is a core of international network of National Portals. This network combines enterprises from all over the world into one consolidated system aiming to share best practices in a field of human competence in activity.

The list of Fundamental Components of Competence (FCC) in human activity

Name of
component  

Brief description

LEGAL AND REGULATORY

1

Knowledge of national and international laws and regulatory acts

This component of competence is present in the varying degrees of severity in any activity that all activities as well as its results shall meet the requirements of the law of the State where the activity is carried. The depth of knowledge and skills of their application depending on the activity may be very different. So, for example, for the specialists of legal or HR services of enterprises, this component of competence is one of the key, but for the design engineer it most likely be minor.

2

Knowledge of legal theory and practice of applying legislation on business processes

The area of application of this component of competence is much narrower than the previous one. It must have, first of all, experts in the field of legal relations. It is especially important for those professionals who are involved in litigation on behalf of the enterprise, of which they are employees.

3

Knowledge of safety regulations, technological and occupational safety

The component of of competence of a wide range of activities. It is present as a key in the types of activities that are controlled by various supervisory authorities, such as Rostehnadzor, the state labor inspectorate, fire inspection, environmental inspection, etc.

4

Knowledge of the regulatory framework, management structure, ideology and traditions of the enterprise

This component of competence in varying degrees should have everyone in the organization. A knowledge of the existing governing documents of the organization and activities in accordance with the provisions of its documents is the direct responsibility of the heads of departments at all levels of subordination. For all managers and a wide range of experts, this component of competence must be in the list of headline.

5

Knowledge of the regulatory and specifications and technical documentation for the workflows

This component of competence is provides guidance on the level and the volume of knowledge of regulatory documents, ie such documents which establish certain restrictions and rules for the relevant processes or objects. It may be both internal company documents, as well as an external. An example of internal regulatory documents may serve method of calculation of some indicators that are not installed regulatory legal acts, laws or internal regulatory documents of the company, but used in the work (example: a methodology for calculating the number of workers at the production site). External regulatory documentation - it's state standards, international standards, sanitary standards, construction regulations, etc.

6

Knowledge of development methodology and introduction of regulatory documents

The present component of competence is a key for a narrow circle of specialists and managers of each company, whose responsibilities include the development of instruments such as corporate provisions, corporate standards, corporate regulations, etc. Under the methodology to be understood set of methods, rules and principles for the development of such documents.

7

Knowledge of development methodology of technical and technological documentation

The specialists of enterprises, whose responsibilities include a direct development of documentation for the various processes or projects should have this component of competence, for them it is crucial. If the post provides presence of previous component of competence (Knowledge of development methodology and introduction of regulatory documents), it should be understood that in some cases the governing documents can include various forms of technical and technological documentation, but in this component of competence it has only indirect relevance. For example, if the chief technology officer of the enterprise is developing Standard of descriptions of technological processes and Appendix of which is containing the sample card of the technology process and at the same time he is working on a description of the process of manufacture of the rotor of the motor (ie, develops an internal regulatory documents), it means that he has a given component of competence, as well as the previous one, and both are crucial for his activity.

COMMUNICATIVE

8

Knowledge of a foreign language in accordance with the requirements of workflows

If the activity provides for the study of foreign literature, oral or written communication with foreigners who do not speak the official language of the country in which there is the enterprise or validation of knowledge of a foreign language in the selection personnel, then this component of competence may be present in the position as a core. It should be borne in mind that the level of specificity and knowledge of a foreign language should strictly comply with job requirements employee. It is important to determine what kind of language or group of languages are​​ needs to know the employee and also important to establish the necessary requirements for the specialization (technical, economic, legal, etc.) and the breadth of knowledge of the language (spoken, written, simultaneous translation, etc.). Only with this approach will be possible to determine the actual component of human competence in this matter.

9

Knowledge of the theory and practice of negotiation and meetings

If the job duties include working with contractors, this component of competence will be a key. For the different levels managers the competence in the meetings is important. This component of competence covers all scope of activities the company's employees who organize or participate in collective (group) discussions on the most diverse subjects.

10

Knowledge of communication psychology and skills of the practical application of this knowledge in workflows

Any interaction with people implies the presence of this component of competence. Depending on the intensity of the interactions, this component of competence would be the key or the secondary. Positions of psychologists certainly contain this component, and it is crucial for them. Previous component of competence (Knowledge of the theory and practice of negotiation and meetings), of course, also provides for a person of knowledge of psychology of communication, but negotiations and meetings - are not the only processes that require such knowledge and skills. On the other hand, negotiations and meetings presupposes the existence at the employee sufficient knowledge and experience in other fields of activity. Consequently, although this component of competence overlaps with the previous one, but it still is more of an independent, "isolated" component and has a wide range of applications.

11

Possession of mass-media and multimedia technologies of the presentations

Modern visualization technologies and technology for efficient delivery of information require a positions in the organizational structure containing this component of competence. A bright example of this is the activities of the teacher or the head of the Training Division of the enterprise - for them it is the key component of competence. In addition, the managers, professionals and employees of PR-departments, internal mass media and other such internal structures of enterprises should have a high level of this component of competence. More and more areas of professional activities require specialists possessing advanced technologies presentations. Among these areas of activity can be identified such a profession, as a designer, engineer, project manager, etc. Especially everything said here concerns the second part of this component of competence - possession multimedia technologies.

12

Knowledge of methods for generating and transmitting knowledge and skills to employees

The teachers - are any staff and non-employees of training organizations involved in the transfer of knowledge and experience to students. The teacher could theoretically be any expert or leader of the organization, and students - every employee at any time. For example, if an employee comes to the HR department and asked to explain how he can get compensation for unused vacation, in this case, at the point of his professional HR consultancy service, the employee is a student and specialist of HR department - the teacher. Thus, it is clear that this component of competence may be present in every sphere of human activity, but it will be a key or not - depends on the intensity of the part of the activity, which is associated with the process of the transfer of knowledge and skills within the framework of established authority (within the competence).

13

Knowledge and experience of working with authorities and government agencies on business issues

This component of competence presupposes the existence of knowledge and experience of interaction with various structures of authority at work matters: accountant for this tax inspectorate, Social Insurance Fund, Mandatory Health Insurance Fund, pension fund, etc., for legal professionals - arbitration or other court, Ministry of Internal Affairs, etc., for the specialist of educational division - The Ministry of Education, state certification centers, etc., for the HR - state labor Inspectorate, for technical specialists - various certification bodies, Rostehnadzor etc. If in the framework of his official duties employee interacts with different governmental agencies, it is possible, this component of competence will be a key for his position.

14

Knowledge and experience of interaction with third-party non-governmental organizations on working issues

If as part of their official duties (its sphere of activity) the person is negotiating, asks for information about external contractors or leads contractual works with any third-party organizations that provide services to the company or the enterprise is using its products, then this component of competence for such position may be the key. This component of competence should necessarily be have the leaders and experts in marketing and supply, administrative staff of educational departments, as well as any employees who regularly interact with external counterparties.

ORGANIZATIONAL AND MANAGERIAL

15

Knowledge of theoretical and practical issues of the organization of work in a team

Any Manager must possess of this component of competence. Management of projects or processes to work on those involving other employees, also stipulates the presence of this component. It should take into account the changing situation and the fact that teamwork has recently given more and more preferences, and therefore, this component can not only occur in those areas of activity where it is still not there, but to become for them the key. Non-management employees working in a team must also possess it, but to a lesser degree than the team leader.

16

Knowledge of theoretical and practical issues of planning

This is one of the most important components of competence for each unit and any employee of the organization. Planning, first of all, requires the ability to reliably predict the situation, and this, in turn, requires timely and meaningful information. Every employee should be able to plan their working day, your work time, their material and non-material resources. For managers it is important to provide employees with timely and accurate information for individual planning for the division as a whole. For most categories of employees of the enterprise, this component of competence will be the key.

17

Knowledge of the theory and practice of project design and project management skills

Depending on the specifics of the problem may arise the tasks that require this component of competence. It is necessary to clearly understand the differences between the developing and maintaining the project and the managership on any local process. The project will consider range of activities aimed at creating and launching a new workflow, new product development, the establishment of procedures, methods, etc. The project should have a clearly defined at the stage of its development phases of implementation, it must comply with the timetable reflecting the progress of the project and in the documentation of the project should be a cost estimate for the project, must be rated investment efficiency and clearly defined outcomes (final product) of the project. Those employees who are tasked with the organization (development) of the projects and participation in the projects should have this component of competence as a key.

18

Knowledge of the theory and practice of building the processes, process management skills

This component corresponds to the positions of managers and professionals in a wide range of activities. It refers to both the macro- and the local ("micro") processes: technological, industrial, economic, financial, business processes, etc. Depending on the functional responsibilities, the filling of this component of competence for different positions may be very different. For example, the process of prosecution of the educational activities can be clearly stated in the corporate standard, and significant changes for a long time not to be, however, any manufacturing process (for example, the process of welding the car body) may soon undergo significant changes due to technical upgrading, and accordingly and content of this component of competence for professionals on these issues will be very different: the focus of the specialist of training will shift to the management of business processes, and technologist main issue will be the construction of a new manufacturing process.

19

Possession of knowledge, tools, methods and techniques of doing accounting on workflows

Depending on the type of account (accounting, warehouse, tax, human resources, management, etc.) and functional responsibilities of the employee on keeping appropriate recordsit is concluded about the presence of this component of competence in his position. This will be a key component of competence in the event that accounting is the primary functional duty of the employee.

20

Knowledge of the methodology of forming internal and external accountability on business processes

This component of competence is present in almost every sphere of human activity. For example, the obligation to produce monthly, quarterly and annual internal plans and activity reports can be embedded in regulating corporate document. Practically every position manager, specialist or employee provides relevant duties. External reporting for some positions set by laws and regulatory legal acts (such as accounting statements). From the above it follows that this component of competence will not always be the the key, and for each post will have its semantic content.

21

Knowledge of management theory and its implementation in workflows

This component of competence is present not only in leadership positions. The principles of management theory are applicable to various processes (example: the management of the value stream at a manufacturing plant, traffic management, financial flows, etc.), so that for a certain range of professionals (not managers), this component of competence may be the the key.

INFORMATIONAL

22

Possession of knowledge, tools, methods and techniques of search and preparation of the information

Many activities anyway affect this component of competence. At first sight it may seem that this is a purely IT-competence, but mostly it focuses on activities related to the solution of problems of analysis, carrying out of examination, diagnostics of the state of objects or processes, etc. Searching and preparing (sorting, grouping, filtering, etc.) of the information is always preceded by the work of its processing. Possession given component of competence at the appropriate level for a wide range of employees is a necessary condition for the qualitative performance of their job responsibilities. The specialist of training, NDT inspector, a marketing expert, a financial analyst, an expert on quality, etc., possessing given component of competence be able to more confidently make decisions or make recommendations or findings in accordance with their professional duties than similar experts who use information collected by others from unknown sources.

23

Knowledge of theoretical and practical issues of analysis of information and its presentation

This component of competence is a logical continuation of the previous one (Possession of knowledge, tools, methods and techniques of search and preparation of the information) and the final stage of preparation of data for further analysis. This component provides for knowledge of methods of information processing, a correlational analysis, statistical data processing, release of the latent information and hidden patterns in data sequences with subsequent classification and archiving of results so obtained. The possession of this component is important for those professionals and managers, whose activities are closely linked with the expertise, research and analysis. In addition, it is important to record keepers and professionals involved in the formation and maintenance of the archive.

24

Knowledge of theoretical and practical issues of of diagnostics the state of objects

This component should possess both professionals and executives associated with specific activities. Under the diagnosis refers to the process of forming an expert opinion on the state of the object or process (eg, the formation conclusion of the doctor about the state of health of the patient), based on the use specific diagnostic methods, such as, for example, the method of deduction, induction method, or its combination. Opinion is given on the basis of information that is pre-assembled, prepared and processed, aided by knowledge of two previous components of competence (Possession of knowledge, tools, methods and techniques of search and preparation of the information and Knowledge of theoretical and practical issues of analysis of information and its presentation). Often the process of forming expert conclusion is associated with an intermediate research procedures (auxiliary examinations and investigations), for which you must have the following component of competence - Knowledge of the theory and methodology of research on workflows.

25

Knowledge of the theory and methodology of research on workflows

Despite the relationship with the previous component of competence (Knowledge of theoretical and practical issues of of diagnostics the state of objects), it is quite independent (isolated) component of competence, because the activities of individual professionals may be characterized precisely by the term "researcher." Among such specialists may be, first of all, the developers of new products and this component of competence in many cases will be the the key for managers and professionals involved in the design processes.

26

Possession of knowledge, tools, techniques, methods of forecasting and risk analysis

This component accompanies the components of of competence in planning and, in some situations, a part of them. However, there are some tasks for that require to have this component of competence the "pure". This, above all, problems of predicting catastrophes and industrial accidents, failures of technological and manufacturing equipment, forecast the stock and currency markets. The results of these predictions are not only used for short-term, medium-term and strategic planning, but also to justify the creation of reserve funds, reserves of materials and components in warehouses, the calculation of the probability of a dangerous or vice versa, the desired event. This component of competence should possess an experts and the heads of relevant structures of enterprises, such as, for example, financial and analytical units, services of economic security of enterprises, lawyers, accountants, etc.

INNOVATIONAL

27

Knowledge of development tools and skills of its using in workflows

Under development tools means a wide range of hardware and software tools designed to create a working models of production or some of its elements. In practice, such means may be different program development environment for personal or industrial computers a software or hardware emulators of microprocessors, controllers and other electronic components of the produced equipment, software tools to design the printed circuit boards, etc. This is crucial component of competence (with its associated application) for spheres of managers and professionals involved in the development of new designs and models of products or of its individual components.

28

Knowledge of techniques, methods and ways of prototyping and full-scale modeling

It is an integrated component of competence, as well as the previous one (Knowledge of development tools and skills of its using in workflows) has its specific application in a particular field of activity associated with the next stage of development of new models of products and their individual components. It should have those managers and professionals whose work is related, as in the previous case, with the development of new technology and its components. Certain activities, such as the creation of models for casting, scale modeling of product samples for presentation purposes, etc., also fall within the scope of this component of competence. One of the new trends in the development of prototype of parts, assemblies and scale copies of the products - rapid prototyping system, the so-called «3D – Printers». Experts and leaders of relevant departments of enterprises whose job duties are the creation of prototypes and scale models of existing products or its components should have this component of competence and for many of them it will be the key.

29

Possession of knowledge, tools, methods, calculation methods and mathematical modeling

This component involves the possession of a theoretical apparatus of analytical calculations and specialized software for the calculations with using a variety numerical methods and systems for a numerical simulation of mechanical, aerodynamics, electrical, economical and other types of systems. If the employee's job functionality include such activities, this component of competence may be the key for them.

30

Possession of knowledge, tools, methods, means of implementing natural tests

Carrying out of natural trials of prototypes of products, the scale models in a fluid and gas flow, certification, acceptance testing of batch production provides for employees, whose duties include organizing and / or participating in carrying the above works, the presence of this component of competence. Depending the specifics of the activities, this component of competence will have a different substantive content.

TECHNOLOGICAL

31

Knowledge of the rules and regulations for clerical work and archive on workflows

Various activities provide archiving of various documents: contracts, certificates, invoices, personnel files, files on activities, etc. For high-quality performance of their duties relevant experts and employees, clerks must possess at the proper level of this component focused on a specific type of office work.

32

Theoretical and practical knowledge manufacturing technologies on business processes

The concept of "manufacturing technology" within of this component of competence has a rather broad sense and includes any technology or process, knowledge of which is the responsibility of the employee. Examples of manufacturing technology: casting technology, computer technology, office work technology, quality control technology, etc. If the post involves some knowledge of technology (production, personnel, information, etc.) on the working processes, this component of competence may be the key.

33

Knowledge of the design and skills of application of instrumental base of the production process

Under the tools in the framework of this component of competence we understand any funds used manually or which is an executive part of the production equipment. With these tools we can to process the starting material (as in the case of a cutting tool for machining centers) or we can to create the electronical (or intellectual) product (as in the case of office software). This component of competence is present practically in every position of manager, specialist or employee, because to perform their duties, they are using computer with installed on it an office software, which is, in this case the tool. The computer itself in such a situation is classified as manufacturing equipment (see the next component of competence - Knowledge of of design and principles of operation manufacturing equipment on the working processes). The tools for clerks will be some office supplies such as staplers, laminators, cutters etc. The mechanical measuring tools (dial indicators, micrometers, calipers and shtangeli, mercury, alcohol and bimetal thermometers) are not included in the category of "instrumental base" and refers to the means measurement. The tools will also be a marker boards, laser pointers, etc. - for the teachers or lecturers.

34

Knowledge of of design and principles of operation manufacturing equipment on the working processes

Production equipment called technical means, using which, together with the necessary work tools, we can produce a particular product (including electronic documents). Examples manufacturing equipment: equipment for processing the materials (turning, milling machines, machining centers, complexes of laser and plasma cutting, welding equipment, bending and stamping equipment, casting equipment, etc.), personal computers and so on. Office equipment and peripherals: printers, copiers , fax machines, projectors, speakers, slide projectors and so on, are in this classification process equipment - of it will be discussed in the next component of the competence - Knowledge of principles and devices of technological equipment in working processes. Depending on the job duties the employee, the specific content of a given component of competence will be different. For example, knowledge of the principles of personal computers and the parallel computing, is a basic requirement for employees of IT departments, and the serviceman of the CNC machine in addition to knowledge of electronics equipment must also understand the mechanics of the machine and to understand the physical principles of its operation. For employees, operating production equipment (as well as technological equipment), this component of competence will have a low level of importance and will not be the key. For employees involved in servicing (ie, carrying out technological parameters control of the equipment, organization and routine maintenance) and repair of manufacturing equipment this component of competence will be the key.

35

Knowledge of the design and principles of operation of the technological equipment for the workflows

Technological and auxiliary equipment within this component of competence will be called any equipment that promotes or provides the work basic, production equipment (eg, compressors, pumps, draft, transport, lifting equipmentand so on), or in some cases, providing the employee's work (lighting appliances, air conditioners, printers, copiers, fax machines, projectors, speakers, slide projectors, etc.). For example, for the clerk, whose activities are directly related to the use of a computer, printer, fax, copierand so on, the process equipment will be a printer, copier (or MFPs) and fax, on the contrary, the computer is the manufacturing equipment and office software to it – is a tools. Particular attention should be turned to the wording of this component of competence: the words "device" and "principles of operation" refer only to professionals whose responsibilities include adjustment and repair of this equipment. On the contrary, equipment operation (see next component of competence - Skills in operating the manufacturing and processing equipment on the working processes) in the majority of cases do not require in-depth knowledge in these areas, and therefore only for employees operating technological equipment (as well as industrial equipment - see previous component of competence - Knowledge of of design and principles of operation manufacturing equipment on the working processes), this component will have a low level of importance and will not be the key. For employees involved in servicing (ie, carrying out technological parameters control of the equipment, organization and routine maintenance) and repair of technological equipment this component of competence will be the key.

36

Skills in operating the manufacturing and processing equipment on the working processes

This component of competence should be the key for those who exploit a different production and / or technological equipment. Exploitation shall understand the impact that a person has on equipment through the standard controls of the equipment in order to obtain the final product (results) of equipment operation, which appropriate to its purpose and defined in its technical documentation. If the job duties the employee directly or indirectly provides operation of any equipment (telephone, fax, copier, printer, computer, heating, air conditioning and ventilation systems, laser cutting systems, press brakes, open-hearth furnaces, etc.), then for his position this component of competence will be the the key.

37

Skills adjustments of production and processing equipment on the working processes

Adjustment of equipment requires knowledge of the device design and principles of operation of equipment, but this knowledge does not guarantee (are not sufficient) that the specialist will be able to adjust equipment. By adjusting of equipment we shall mean how to configure the equipment and installation of various operating parameters of the equipment without interference in
design of the equipment, i.e. by affecting the regulation of its various bodies, incorporated in its design on the manufacturing plant (for example, changing the freewheel of machine elements by adjusting screws, shaft alignment, changing the stiffness of the support system by "preload" or "weakening" of the elastic elements of the design, changing the maximum limits data transfer rate programmatically, the optimization of data streams in information networks without changing their physical configuration, control the flow of oil, coolant, a minimum level of fuel supply, etc.).

38

Repair skills for the manufacturing and technological equipment for workflows

Under renovation we means a planned or unplanned procedure interference in design (structure) of the equipment, accompanied by the replacement of defective parts (such as bearings, belts, gears, circuit boards, individual electronic components, etc.) and elements (gaskets, seals and so on ) of the structure or structures for new or refurbished old items (if possible). Important: the replacement of consumables such as paper, paint, ink cartridges, paper clips, waste oil, etc., as well as replacement of the tool of production equipment (cutting machine tool, computer software and so on) is not a maintenance operation - all this relates to the previous component of competence (Skills adjustments of production and processing equipment on the working processes), to setting up and maintenance of the equipment. Employees of companies whose duties include carrying out of repair work should have this component of competence as a key.

METROLOGICAL

39

The knowledge and experience in the application of measurement systems and control systems

Measurement tool will be called technical device or a device (not a person) the main task of which is to determine the level of a physical quantity (mass, velocity, energy, size, etc.), and this level of representation in the appropriate units of measurement. This component of competence will have those employees of enterprises which to perform of their duties must use a some means of measurement, as well as managers and specialists of metrological services (for which this component of competence is a main). The simplest example of a means of measurement which use the mechanical principle of action is a ruler. Under the control systems we shall mean the hardware-software systems, or special devices which are in automatic or semi-automatic modes have periodic or continuous measurement of one or more parameters (possibly characterized by different physical quantities) and in case of exceeding the threshold (limit) values ​​produce a particular action (in different cases - different, but the purpose of this action is always the prevention of dangerous situations). A classic example of such a system - the automatic overload electrical outlets, and on a simple "plug", the fuse, the shell of which is indicated load limit (current) above which will activate the automaton and the network blackout. An example of a more sophisticated control systems - fire or security alarms, they may use various sensing devices (sensors), which are an important and integral part of such systems. It is worth noting that any means of measurement must periodically pass verification and calibration, but about this - in the next component of competence (The knowledge and experience on the verification and calibration of measurement systems and control systems).

40

The knowledge and experience on the verification and calibration of measurement systems and control systems

Verification - the procedure for determining the conformity of the measurement tool to the requirements, by comparing his testimony with the testimony of the reference (calibration) measurement tool. In particular, the procedure provides for verification of the calibration measurement tool in general (or the measurement channel) and its transducers (sensors) in particular. The result of the calibration is to clarify the conversion factor and setting for the measurement tool in order to reduce the measurement error to an acceptable level. After successfully passing the measurement tool calibration procedure (and it must be repeated at regular intervals), the device is issued a certificate of verification, which is specified, in particular, the period of validity of the certificate (ie, the date of the next verification). The results of measurements carried out measurement tool that has no verification certificates are invalid. Employees of companies whose responsibilities include carrying out verification or preparing the measurement tools to verification procedures should have this component of competence, it is the key for them. Employees using measuring tools in the work (responsible for the measurement) or using the results of measurements made ​​by other employees or with standard systems (stationary monitoring systems) should also understand the issues of verification and calibration of measuring instruments, but for them this component of competence may be not key (secondary).

MARKETING COMPONENTS

41

Knowledge of products and services of the enterprise and offerings of its competitors in this market segment

This component of competence is present not only in the positions of employees whose function is the marketing of products of enterprise, but also in positions of employees of a different profile, because in the various fields of activity are necessary to take into account the possibility of production when making decisions and carrying out various activities. As an example, the presence of this component of competence at employees are not associated with marketing and sale of products you can take the position of specialist of educational divisions, responsible for organizing the training. Since the organization of training involves, inter alia, an analysis of training programs, these professionals should have at least a general knowledge of how certain knowledge will, ultimately, improve the quality of the final product, and influence the technical, design and other solutions which increase competitiveness. Professionals and leaders of design units must also have this component of competence in order to develop competitive products. In terms of knowledge of the labor market, for example, this component of competence is applicable fully and it should have the specialists of personnel services, related to the selection of staff.

42

Knowledge of the product market and consumer demands for functionality and cost of production

This component of competence should possess fully those professionals and managers, the decisions and activities of which depend on the volume of sales, business development strategy, technical, personnel and other policies. In the labor market, this component is applicable in the same volume as the previous one (Knowledge of products and services of the enterprise and offerings of its competitors in this market segment). This component of competence is critical to the planning of all spheres of activity of the enterprises, because based on the forecasted information on the volume of sales (which can not be obtained without possessing this component) are constructed a production plans, based on which, in its turn are formed working plans of all departments which component are local training plans, which in the weight overall forms the training plan for each enterprise. From the above it follows in particular that experts in training should possess this component of competence, to have an idea of the fundamental reasons for the need for this or that kind of training.

43

Knowledge of the market of products and services of counterparties of the enterprise for workflows

When choosing an executor (contractor) on the provision of services, certain types of work, when choosing a supplier of components and consumables, etc., there are a number of issues related to the quality of purchased products, the quality of services, reliability of counterparties, the value of goods and services . For effective solution problems of choosing of the supplier or contractor necessary to have this component of competence fully under the relevant segment of the market. To create a healthy atmosphere of market, competitive relationships with contractors, the proper organization of tenders, this component of competence must be a member in the key category for those employees whose responsibilities include searching and selection of contractors for the provision of services, works, supply of goods, etc. In an examples are the specialist of IT departments, educational divisions, employees, supply units, etc.

44

Knowledge of economic theory and its implementation in workflows

This component of competence should possess not only employees of the economic departments, state enterprises economists, but all the specialists and leaders from the decisions and activities of which somehow dependent on the financial and economical planning in departments, companies and group companies. This component of competence necessary to have all employees whose duties include carrying out of calculations of economic efficiency, organization of tenders and much more.

CONTROL AND AUDIT COMPONENTS

45

Possession of tools, methods and techniques of revisions, inspections and audits

Conducting internal audit departments of the enterprise for the auditing department of the enterprise, carrying out of checks and audits of the enterprise and its individual structures by specialized experts and representatives of Control and Audit Services of the management company, conducting audits of suppliers of goods and services (contractors, including contractors for training) in accordance with the requirements of quality management system, carrying out of checks of candidates for vacant positions, evaluation of personnel, monitoring of students' knowledge, etc. - all of these and similar activities require that employees have given component of competence. Heads of departments due to the specifics of their work in a managerial position should also have this component of competence, but not always it will be the key for them.

46

Knowledge and experience in matters of economic, informational, technological and other safety

The activities of any employee of the enterprise somehow involves the possession of this component of competence, at least because there is a trade secret enterprise, as well as the legislative framework which prohibits the disclosure of certain types of information (for example, personal data). This component will play the key role in the work of the auditing departments and security of enterprises (for which it will be the key). Experts, whose duties include the analysis of counterparties, audits of suppliers, organization and carrying out of tenders, should also have a high level of this component of competence. Recruiters, working with personnel reserve and due a personnel certification, professionals and leaders responsible for occupational safety, safety procedures and industrial safety should also possess this competence.

47

Possession of tools, methods and ways of of assessing results and calculating the efficiency

This component of competence requires the ability to assess the outcomes and effectiveness of previous and forthcoming activity, the work, the projects, etc., which includes the calculation of cost efficiency, the development of performance indicators, KPI, a periodic monitoring, analysis of the results of monitoring and more. This component of competence should possess the leaders and professionals to manage processes and projects. Positions of the employees of financial and economic departments (especially those involved in business planning) should include this component of competence as a key.

 
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